This is not a problem or error.
As the office licenses are reclaimed/refurnished from end of life PC hardware, they require a direct transfer.
Simply choose to "activate via telephone" and you will be given your "installation ID".
Simply visit Lizosoft's activation center and enter your "Installation ID" and our system will verify your license.
If your license is authorized you will be shown your "Confirmation ID" to activate your license.
You can see our video tutorial located here.

Please contact Lizosoft customer support with your order number and product key.

Please type a valid Installation ID for your office product.